Frequently Asked Questions about
PRODUCTS
What types of tea and infusions are there?
We offer a wide variety of loose leaf teas, rooibos, herbal infusions, and spices accompanied by all kinds of accessories. You can find green, black, white, and oolong teas, rooibos, fruit infusions and more, all 100% natural and high quality.
Are the products natural?
Yes, all our products are 100% natural, with no additives or preservatives, guaranteeing a healthy and authentic experience.
Do you offer decaffeinated products?
Yes, we have several decaffeinated options, such as rooibos and some fruit and herbal infusions.
What's the difference between tea and rooibos?
Tea comes from the Camellia sinensis plant, while rooibos is an infusion from a South African plant, caffeine-free, and with a milder flavor.
Do you offer bulk options?
Yes, we offer loose tea, infusions and rooibos, allowing you to buy exactly the amount you need and of high quality.
What accessories do you sell?
We sell teapots, filters, infusers, cups, eco-friendly thermoses, storage tins and other accessories ideal for tea lovers. View Accessories.
Do you have organic products?
Yes, many of our teas and infusions are organic and come from sustainable crops. View Organic Products.
Do you offer honey with the teas?
Yes, we offer Pure Honey, 100% natural, freshly harvested from the beekeeper, with only seasonal honey available.
Are the products suitable for vegans?
Yes, all our teas and infusions are suitable for vegans, as they do not contain animal-derived ingredients.
Do you offer decaffeinated tea options?
Yes, in addition to decaffeinated teas, we offer naturally caffeine-free herbal infusions.
Frequently Asked Questions about
BENEFITS AND PROPERTIES
What are the benefits of different types of tea?
We have a wide variety of digestives, relaxants, anti-inflammatories, detoxifiers, energizers, antioxidants, to improve your sleep quality, strengthen your defenses... and more!
What can I take to relax?
We recommend infusions such as chamomile or some type of rooibos, which are known for their calming properties. If you want the combo, we offer a Relaxation Pack to make it easier for you.
What tea is best to drink at night?
We recommend a rooibos of your favorite flavor or caffeine-free herbal teas, such as chamomile or mint, for a peaceful night.
Can tea help with digestion?
Yes, some teas, such as green tea or ginger and mint infusions, are known for their digestive benefits. See digestive solutions.
What are the benefits of rooibos?
Rooibos is rich in antioxidants, caffeine-free, and an excellent choice for those looking for a relaxing and healthy drink, besides its incredible flavor.
Frequently Asked Questions about
HOW TO PREPARE MY TEA OR INFUSION
How do you brew tea correctly?
Each type of tea has its optimal brewing time and temperature. We include detailed instructions on each package for perfect preparation.
How much tea comes in each package?
Approximate numbers:
50gr - 25 cups
100gr - 25 cups
500gr - 250 cups
1Kg - 500 cups
How should I store tea to keep it fresh?
We recommend storing it in a cool, dry, and dark place, preferably in an airtight container or its original packaging.
How is rooibos prepared?
Rooibos quantity: Use approximately 2 grams of rooibos per 200 ml of water (one teaspoon per cup).
Water temperature: It's not as delicate as other teas, so you can use boiling water at 100°C.
Infusion time: 5 to 7 minutes. Although it can be left longer, it doesn't become bitter, which is an advantage over other types of tea.
How are herbal teas prepared?
Generally, they are prepared with hot water (not boiling) and should steep for 5 to 10 minutes to extract all their benefits.
Can I reuse tea leaves?
Yes, some varieties such as green tea or oolong can be re-infused several times, although the flavor will be milder with each infusion.
What is the difference between an infuser and a tea bag?
An infuser allows you to control the amount of loose tea you use, and the flavor is often more intense and fresh than in a tea bag.
Frequently Asked Questions about
PRODUCT CUSTOMIZATION
How can I customize a gift tea set?
On the "Create my own gift pack" page, I added the product and freely selected from all the sections/collections we offer, such as teas, infusions, rooibos, spices, accessories...
Add a dedication if you wish, and we will gift-wrap all the products for you in a wooden box with jute ribbon.
Can I choose the flavors in the tasting pack?
No, we have made a selection of:
- 3 best teas
- 3 best herbal teas
- 4 best rooibos
- 1 mug with lid and strainer.
Can I add a personalized message to a gift pack?
Yes, we offer the option to add a personalized message to our gift packs. These will be written on a small, colored card specially made for the occasion.
Do you offer gift options?
Yes, we have special packs for every occasion or for a specific type of person.
Frequently Asked Questions about
PURCHASING AND PAYMENTS
What payment methods do you accept?
- Card
- Bizum
- Apple Pay
- Google Pay
- Shop Pay
- Cash on Delivery
Can I cancel or modify my order?
Yes, you can do so as long as the order has not been shipped. Please contact our customer service department as soon as possible.
Do you offer discounts for large orders?
Yes, for large or corporate orders we offer special discounts. Contact us for more information.
Is it safe to buy from your store?
Yes, our website is protected with SSL encryption, ensuring that your personal and payment information is secure.
Frequently Asked Questions about
SHIPPING & RETURNS
Do you ship nationwide?
Yes, we ship to all regions of Spain. Shipping costs and delivery times vary depending on the location.
How much does it cost and how long does it take for the order to arrive?
- 24/48 hours in Peninsula
Shipping costs for purchases under €30 shipping cost €4.95.
Shipping costs for purchases over €30 FREE SHIPPING.
- 24/72 hours in Balearic Islands €9.95
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number so you can check the status of your delivery.
Do you offer international shipping?
We ship throughout Europe.
Do you offer any warranty on the products?
If you are not satisfied with your purchase, please contact us within the first 14 days to arrange a refund or exchange.
Frequently Asked Questions about
CUSTOMER SERVICE AND SUPPORT
How can I contact customer support?
If you have any questions, you can contact us by email, Instagram, WhatsApp, or through our website's contact form.